Bashing Shaw - Again

I'm running MotionEye on Home Assistant to play with security video. My Reolink RLC-410-5MP camera needs a DHCP reservation on my Hitron CGNM-2250-SHW cable router furnished by Shaw in order to stay connected.

Sadly, the Hitron has decided that regardless of the DHCP reservation I set, it will serve up any IP it chooses to the camera.

So, I get Shaw tech support on chat. Oh, here's the instructions on how to set it up for you. No, I already set it up, I need help because the DHCP reservation is not working. Oh, that is beyond my support level. OK, connect me to the support level that can help.

A pause, oh, they say you need to contact support for your camera to make it work.

ARGH! A short course on networking and DHCP reservation is now given to Shaw tech support.

Oh, that is beyond our scope, so we can't help you with that.

So, I figure what the heck and query Shaw's support community discussion forum. There's a topic on it marked SOLVED! Halleluyah.

Solved all right, the advice is basically "buy better equipment yourself and use it instead of our Hitron device."

I sent a message to Hitron support, but I'm not holding my breath for them either....