I was finally fed up with scam phone calls so I went into my home phone account and turned on spam call blocking. I received calls as expected until my neighbour e-mailed asking why he couldn't call me.
After asking him about it he was being dumped to voicemail with no opportunity but to leave a message. The system had identified him as a scam caller and that was the expected action.
I opened a chat with Rogers/Shaw tech support and explained the issue. There were long pauses between answers and the support person told me that she was dealing with 2 of us at the same time.
The conversation wandered though web sites, apps, selective call blocking and requests to do things that the web interface for my account would not allow. Then string ended with a request for a time to send a technician out. When I explained that my phone functioned and it was there system that was the issue I was again told a tech had to come out.
It seemed to me at this point that the support person was unclear about what the issue was. I politely requested that they have their supervisor call me to discuss further. They killed the chat at that point.
Problem not solved.
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